Privacy Policy

Encounter Africa is strongly committed to protecting your privacy and complying with your choices. Both personal and non-personal information collected is safeguarded according to the highest privacy and data protection standards adopted worldwide. We have always had a robust and effective data protection program in place which complies with the existing law and abides by the data protection principles.

Our Commitment

  • Your information will not be shared, rented or sold to any third party.
  • We use state of the art security measures to protect your information from unauthorized users.
  • We give you the possibility to control the information that you shared with us.

Encounter Africa is committed to processing data in accordance with its responsibilities under the GDPR.

Article 5 of the GDPR requires that personal data shall be:

a.processed lawfully, fairly and in a transparent manner in relation to individuals;

b.collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes; further processing or archiving purposes in the public interest, scientific or historical research purposes or statistical purposes shall not be considered to be incompatible with the initial purposes;

c.adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed;

d.accurate and where necessary, kept up to date; every reasonable step must be taken to ensure that personal data that are inaccurate, having regard to the purposes for which they are processed, are erased or rectified without delay;

e.kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed; personal data may be stored for longer periods as the personal data will be processed solely for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes subject to implementation of the appropriate technical and organizational measures required by the GDPR in order to safeguard the rights and freedoms of  individuals; and

f.processed in a manner that ensure appropriate security of the personal data, including protection against unauthorized or unlawful processing and against accidental loss, destruction or damage, using the appropriate technical or organizational measures.


We will clearly inform you when the information that personally identifies you is asked for and you will have the choice to provide it or not. Generally, this information is requested when you install/download/subscribe to product updates, newsletters or online services.


We use your personal data for the follwing purposes:

To provide you information that will allow you to use our services.

  • To automatically customize your documents with your information.
  • To alert you of any updates, discounts or other services from Encounter Africa.

We collect your email when you book in order to send you informational communications about bookings, such as their purpose and the best you can make of them.

We may also collect your name, language, currency and country information for a better experience with Encounter Africa products/services.

When you place your booking with us, we collect your phone number in order to contact you in case the emails bounce back.


When you provide your personal information, you consent that it can be used for the above purposes and that Encounter Africa is an authorised holder of such information. If you choose not to register or provide personal information, you can still use our website but you will not be able to receive additional services or access certain areas that require registration.


You are entitled to review the personal information you have provided us and ensure that it is accurate and current at all times.


Encounter Africa is strongly committed to protecting your information and ensuring that your choices are honored. All sensitive data is stored behind multiple firewalls on secure servers with restricted access. We guarantee that all e-commerce transactions follow the latest security measures and use the best technologies. Secure Sockets Layer(SSL) technology is employed when you place online bookings.


We retain information as long as it is necessary to provide the services requested by you and others, subject to nay legal obligations to further retain such information. Information associated with your account will generally be kept until it is no longer necessary to provide the services or until you ask us to delete it.


When you register to our website, you are asked to provide your contact information including a valid email address. We use this information to send you updates about Encounter Africa, order confirmations and information about our services.

We may on occasion require the help of other companies to provide limited services. We will only provide such companies with the information required for them to perform these services.


We provide users with the opportunity to opt-out from receiving updates on our products and services.


Our Privacy Policy applies solely to information collected on our website. The site contains links to websites of third parties. Encounter Africa is not responsible for the actions of these third parties, including their privacy practices and any content posted on their websites. We encourage you to view their privacy policies.


If for some reason you believe Encounter Africa has not adhered to these principles, please notify us and we will do our best to promptly make corrections.

For information about how to contact Encounter Africa. please visit our contact page.


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